Travel customer representative
Core
Support clients throughout their travel journey from booking to return, handling inquiries, bookings, changes, cancellations, and special requests.
Role type
Customer service representative (travel)
Builds
Travel itineraries and booking updates for individual clients
Domain
Travel and tourism
Deliverable
client delivery
Required skills
Verbal and written communication, customer service experience, organization, attention to detail, technology proficiency
Preferred skills
Travel or hospitality industry experience, passion for travel
Responsibilities
Respond to client inquiries via email, phone, and messaging; assist with travel bookings and modifications; provide destination and policy information; follow up on trip details; handle complaints with empathy.
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