Teamleiter/in Customer Care Agent (W/M/D) | Zürich 100%
Core
Leading the Customer Care Order Processing team while handling customer inquiries via phone, email, and fax.
Role type
Team Lead, Customer Care
Builds
Customer service operations and order processing workflows
Domain
Hospitality / Customer Service
Deliverable
client delivery
Required skills
Team leadership, customer inquiry handling, resource planning, cost estimation, performance management, service order monitoring, billing, master data management
Preferred skills
Experience in customer service, hospitality background, team management training
Technologies
Internal company systems
Responsibilities
Lead the Customer Care Order Processing team, handle customer inquiries via phone/email/fax, plan team resources, create cost estimates and maintenance subscriptions, conduct annual performance reviews, monitor service orders and invoices, bill customer services, maintain master data, work evening/weekend/holiday shifts, create and update customer dossiers
Seniority
Mid-level, hands-on IC with leadership responsibilities