Trener / Trenerka w departamencie windykacji (K/M/N)
Core
Leading and coaching a debt collection consultant team, optimizing training programs, and ensuring quality in recovery processes.
Role type
Senior Training Manager (Debt Collection)
Builds
Trained and high-performing debt collection teams
Domain
Financial services / Debt collection
Required skills
Team leadership, training design and delivery, performance coaching, quality assurance, stakeholder management, data analysis
Preferred skills
Certified trainer, experience in soft skills training
Technologies
MS Office
Responsibilities
Oversee consultant team performance, develop and deliver training programs, conduct quality assessments and provide feedback, coach individual employees, analyze training effectiveness, report on team metrics
Seniority
Senior, hands-on IC
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