Remote Service Engineer
Core
Provide expert technical phone support for Philips' Intellispace Cardiovascular Software to healthcare providers, ensuring system stability and rapid issue resolution for critical cardiology imaging systems.
Role type
Senior IC Service Engineer (Healthcare Informatics)
Builds
Maintains uptime and operational stability for Intellispace Cardiovascular Software in customer environments
Domain
Healthcare Informatics / Cardiology Imaging
Deliverable
client delivery
Required skills
troubleshooting Windows operating systems, TCP/IP networking, hardware diagnostics, remote system connectivity, incident management, escalation handling
Preferred skills
experience with Philips IntelliSpace Cardiovascular, experience supporting Cardiology or Radiology PACS solutions, experience with enterprise healthcare informatics platforms
Technologies
Windows, TCP/IP, Intellispace Cardiovascular, PACS
Responsibilities
Provide technical phone support to end-users and administrators, troubleshoot application and network issues, own resolution of critical customer incidents and escalations, collaborate with cross-functional support teams and engineering resources
Seniority
Senior, hands-on IC
