Customer Service Professional - US Market | November Start (Mexico City - Hybrid)

México💼 Full-time🗓 2026-08-25 → 2026-09-07

Core

Deliver high-volume inbound customer service and consultative sales for card members, resolving inquiries and driving product adoption.

Role type

Customer Service Professional (Inbound)

Builds

Customer loyalty and product enrollment for card members

Domain

Financial Services / Banking

Deliverable

client delivery

Required skills

Inbound call handling, consultative selling, account management, compliance adherence, multi-system navigation, English and Spanish fluency

Preferred skills

Emotional intelligence, problem-solving, adaptability, ownership of customer interactions

Responsibilities

Handle high-volume inbound calls, resolve account-specific inquiries, recommend product offers, update account information, meet sales and quality metrics

Seniority

Individual Contributor

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About American Express

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Ang