Butler Manager
Core
Lead and manage a team of butlers to deliver exceptional luxury service to VIP guests on a cruise ship.
Role type
Senior IC Butler Manager (Cruise Line)
Builds
Butler services for VIP guests on board
Domain
Hospitality / Cruise Industry
Required skills
Butler service expertise, team leadership, staff training and development, VIP guest relations, operational execution, performance management
Preferred skills
Luxury service certification, previous shipboard experience, multilingual abilities (French, Spanish, Italian, Russian, Mandarin, Arabic, Japanese)
Technologies
None stated
Responsibilities
Ensure delivery of exceptional butler services to guests; Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently; Conduct embarkation inspections of all VIP suites; Lead, coach, train, and develop the Butler Team; Mentor and prepare the Senior Butler for managerial responsibilities
Seniority
Senior, hands-on IC with team management