Program Services Manager
Core
Manager of the Trip Leaders Team responsible for recruiting, training, coaching, and supporting tour guides to ensure operational excellence and traveler satisfaction.
Role type
Senior IC Program Services Manager (Travel/Tour Operations)
Builds
Tour guide teams and training programs for Grand Circle Corporation's global travel products
Domain
Travel industry / Tour operations
Required skills
People management, training and coaching, recruitment, performance management, public speaking, decision-making, administrative management, travel logistics, stakeholder engagement
Preferred skills
Travel industry experience, database proficiency, Microsoft Office expertise
Responsibilities
Recruit and train Tour Guides, Lead Tour Guide meetings and training sessions, Conduct live coaching via phone, Microsoft Teams, and in person, Ride along on tours to assess and support on-the-ground performance, Assign Tour Guides based on performance and operational requirements, Address underperformance when necessary, Provide 24/7 emergency support to Tour Guides, Review passenger feedback to inform coaching plans, Deliver weekly reports to Regional Leadership
Seniority
Senior, hands-on IC