Senior Executive
Core
English-speaking travel expert handling client queries via call, mail, and chat, managing airline fares, hotel, and car bookings, and operating GDS for ticket issuance, re-issuance, refunds, and EMDs.
Role type
Senior IC travel operations specialist
Builds
Travel itineraries and support for clients
Domain
Travel industry
Deliverable
client delivery
Required skills
GDS operations, airline fare management, hotel and car booking management, ticket issuance and re-issuance, refund processing, EMD handling, English communication, client query resolution, process improvement
Responsibilities
Interact with clients through email and other channels for query resolution, build and maintain good working relationships with customers, participate in process improvement initiatives, work on Indian holidays to follow servicing market holidays