Eli_Service Delivery Manager
Core
Act as the primary daily contact for customers in the Helicopters Division, managing service delivery, resolving operational issues, and monitoring fleet performance against KPIs.
Role type
Service Delivery Manager
Builds
LHD service solutions, Service Plans, Spare Parts Packages, and BOA Contracts for defense/aerospace clients
Domain
Aerospace, Defense, and Security
Required skills
Customer relationship management, operational issue resolution, service performance monitoring, contract alignment, stakeholder coordination, KPI tracking
Preferred skills
Strategic service planning, joint improvement initiatives, cross-departmental coordination
Technologies
KPI tracking systems, service planning tools
Responsibilities
Respond to customer needs, identify service performance levels, resolve operational issues, propose service solutions, organize customer visits, monitor fleet and service delivery performance, define target performance levels, coordinate service delivery departments
Seniority
Expert