Senior Program Manager
Core
Central point of contact and overall programme owner for the FlightSense contract, ensuring delivery against contractual commitments and business objectives for aerospace aftermarket services.
Role type
Senior Program Manager (Aerospace Aftermarket)
Builds
FlightSense contract services for airlines and MROs
Domain
Aerospace and Defense / Aftermarket Services
Required skills
Programme management, Customer management, Operations management, Financial forecasting, Contractual service level management, Cross-functional team leadership, Risk mitigation, Stakeholder influence
Preferred skills
Financial acumen, Conflict resolution, Negotiation, Commercial aircraft/engine knowledge, Airline/MRO customer experience, Contractual penalty management
Responsibilities
Own overall Customer Satisfaction, Operational Performance and Financial Performance for assigned programmes; Accountable for programme Customer Support Level (CSL) performance; Lead programme governance and performance management cadence; Identify and drive mitigation for operational, financial, and contractual risks; Lead performance penalty and contractual alignment discussions; Support customer technical reviews and issue resolution; Drive continuous improvement initiatives.
Seniority
Senior, hands-on IC
