Senior Solution Architect - Service Platform
Core
Design, develop, and implement scalable ServiceNow solutions across the enterprise, translating business requirements into platform architectures and governance standards.
Role type
Senior ServiceNow Solutions Architect (IC)
Builds
Enterprise Service Management platforms, custom applications, integrations, and automation frameworks
Domain
IT Service Management (ITSM), IT Operations Management (ITOM), Enterprise Architecture
Required skills
ServiceNow platform architecture, custom application development, integration design, CMDB/CSDM strategy, stakeholder advisory, technical workshop facilitation, solution governance, performance optimization, upgrade management
Preferred skills
10+ years overall IT experience, global enterprise transformation experience, principal architect level expertise
Technologies
ServiceNow, JavaScript, Glide APIs, Flow Designer, App Engine, REST/SOAP APIs, Integration Hub, Python, PowerShell
Responsibilities
Design end-to-end ServiceNow solutions and technical specifications; Lead requirements workshops and translate business needs into technical designs; Establish architectural standards, roadmaps, and governance practices; Oversee custom application development and automation; Design integrations and data migration strategies; Mature CMDB and CSDM strategy; Mentor developers and administrators; Deliver projects in a technical leadership role
Seniority
Senior, hands-on IC with strategic oversight
