Service Management
Core
Lead and manage the delivery of complex services, solutions, or projects, ensuring business objectives, SLAs, quality standards, and client satisfaction are met.
Role type
Senior Service Delivery Manager
Builds
Technology services and projects for clients
Domain
IT Services / Project Management
Required skills
Project planning and execution, Team leadership, SLA management, Risk and incident management, Budget control, Stakeholder coordination, Process optimization
Preferred skills
PMP, Scrum Master, ITIL, PRINCE2 certifications
Responsibilities
Lead planning, execution, and delivery of technology projects or services; Manage technical and functional teams; Ensure compliance with SLAs and performance metrics; Supervise solution quality and drive continuous improvement; Manage risks, incidents, and scope changes; Coordinate with internal and external stakeholders; Control budget, costs, and operational efficiency; Ensure compliance with project governance standards; Prepare executive reports on progress, risks, and results; Drive initiatives for optimization, automation, and process improvement.