Porsche Kundendienstberater:in (100%)
Core
Customer service and workshop coordination for Porsche vehicles, managing repair orders, insurance claims, and client communication.
Role type
Customer Service Advisor (Automotive)
Builds
Repair and maintenance services for Porsche customers
Domain
Automotive / Luxury Vehicles
Deliverable
client delivery
Required skills
Customer relationship management, Workshop order coordination, Insurance claim processing, Appointment scheduling, Technical knowledge, MS Office proficiency, Driver's license (Category B)
Preferred skills
Automotive mechatronics training, English/French language skills
Responsibilities
Personal and telephone customer care, Coordinating and processing workshop orders and body/paint damage, Scheduling appointments and vehicle handover, Acting as interface between customer, workshop, and insurance, Processing orders and invoicing, Administrative handling of insurance cases (accident and damage management), Quality assurance and follow-up care
Seniority
Mid-level, experienced IC