Senior Application Support Specialist (d/f/m) Mass Spectrometry
Core
Provide high-quality technical support, expert advice, and method development assistance to customers using mass spectrometry products in the Pharma and Clinical/Forensic markets.
Role type
Senior Application Support Specialist (Field-based)
Builds
Customer trust and successful analytical workflows for life science experts
Domain
Life sciences, diagnostics, biotechnology, mass spectrometry
Deliverable
client delivery
Required skills
Mass spectrometry method development, chromatographic method development, troubleshooting, HPLC-MS technology knowledge, field-based customer engagement, technical presentation
Preferred skills
SCIEX instrumentation experience, interaction with key opinion leaders, participation in application networks
Technologies
Mass spectrometry, HPLC-MS
Responsibilities
Provide pre-sales support via customer visits, product demonstrations, and seminars; deliver post-sales support including on-site training and troubleshooting; gather and analyze field data on market conditions and competitive activity; liaise with global networks to solve customer problems; travel across EMEA for onsite support and training.