Premium & Banking Kundenberater:in
Core
Personal, professional, and multilingual customer service for premium and banking clients, handling inquiries from request to resolution and advising on premium financial products.
Role type
Senior customer service representative (premium banking)
Builds
High-touch customer experiences and sustained client relationships for premium cardholders
Domain
Financial services / Premium banking
Deliverable
client delivery
Required skills
Multilingual communication (German, French, English), customer relationship management, complex issue resolution, product advisory, cross-functional coordination
Preferred skills
Italian language skills, experience in finance, hospitality, or premium retail
Responsibilities
Handle customer inquiries via phone and written channels; manage end-to-end resolution of complex client requests; advise on premium financial products; coordinate with internal teams and external partners; contribute ideas to improve service quality and customer experience
