Graduate FHS Customer Operations & Transversal Projects Manager
Core
Manage operational performance, delivery, and service level agreements for Flight Hour Services (FHS) and Tailored Support Programs (TSP) contracts for airlines.
Role type
Graduate Customer Operations & Transversal Projects Manager
Builds
Operational performance reports, delivery schedules, improvement action plans, and governance for transformation projects.
Domain
Aerospace / Aviation Logistics / Supply Chain
Required skills
Aviation Management, Supply Chain, Project Management, English (fluent), Stakeholder Management, Data Analysis, Contract Management, KPI Monitoring, Escalation Management, Strategic Planning
Preferred skills
Project Management Certifications, Aviation Logistics, OEM/Supplier/MRO Operations, Airline Operations, Power by the Hour Services, Warranty Management, Maintenance Information Systems (AMASIS, RAMCO, AMOS)
Responsibilities
Measure, analyze, and report FHS operational performance; secure on-time delivery of core units; manage local customer interface; ensure adherence to contract service levels; communicate progress on supply chain issues; act as entry point for retrofit programs; define and prioritize improvement plans; identify sales opportunities; supply operational data for commercial performance; participate in Program Management Reviews; manage governance for transformation projects.
Seniority
Graduate, entry-level IC
