Guest Experience Management Internship
Core
First point of contact for tenants and guests, managing requests via ticket, email, and phone to ensure high customer satisfaction.
Role type
Customer Care Intern
Builds
Customer support services for coliving and residential rental platforms
Domain
Real Estate / Coliving / Hospitality
Deliverable
client delivery
Required skills
Italian (native or C2), English (fluent), problem solving, multitasking, customer orientation, teamwork, computer literacy
Responsibilities
Manage customer requests via ticket, email, and phone; Provide assistance before, during, and after stays; Collaborate with Operations, Maintenance, Finance, Sales, and Property Management; Monitor cases to resolution; Handle critical situations with professionalism and empathy; Meet service quality standards and KPIs.
Sourced via adzuna · Listed on CareerPlan, which tracks 940,000+ jobs from 20+ sources.