Kundenberater Banking 100%
Core
First point of contact for customers with outstanding claims, analyzing causes of payment arrears and negotiating individual payment plans to stabilize their financial situation.
Role type
Senior customer service representative (banking collections)
Builds
Payment recovery solutions and financial stabilization plans for customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
German (fluent), French (fluent), telephone communication, negotiation, financial analysis, MS Office, digital affinity
Responsibilities
Handle inbound and outbound calls regarding outstanding claims, analyze causes of payment arrears, negotiate payment plans, document customer conversations
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