Sachbearbeiter/in Kundendienst ? Sozialversicherungen (m/w/d) 80?100%
Core
Customer service specialist handling inquiries and transactions for occupational pension and social insurance accounts.
Role type
Customer service agent (pension/social insurance)
Builds
Customer service interactions and account administration for pension funds
Domain
Financial services / Social insurance
Deliverable
client delivery
Required skills
Customer communication, account administration, payment processing, data entry, case prioritization, process improvement
Preferred skills
Knowledge of occupational pension systems (2nd pillar), multilingual communication
Technologies
None stated
Responsibilities
Handling telephone and written customer inquiries, opening and processing pension accounts, processing payments and contributions, managing member entries and exits, processing payroll reports, resolving customer issues at first contact, prioritizing and escalating complex cases, contributing to process optimizations
Seniority
Entry-level to Mid-level, hands-on IC