Gestor De Relacionamento - SDM
Core
Service Delivery Manager for IT infrastructure (networks and security) scopes, ensuring client satisfaction and managing expectations for service delivery.
Role type
Service Delivery Manager (SDM)
Builds
Managed Services for IT infrastructure
Domain
IT Services / Network & Security Infrastructure
Deliverable
client delivery
Required skills
client relationship management, contract negotiation, SLA management, change management, problem resolution, stakeholder communication, project management frameworks (ITIL, PMI, SCRUM)
Preferred skills
executive engagement, cultural alignment
Responsibilities
Build personal relationships with key client executives; recognize and address business needs; negotiate and maintain service contracts; communicate technical and operational improvement status; develop and monitor SLA compliance; manage high-risk/high-visibility change requests; facilitate problem resolution between technical teams and clients; conduct weekly/monthly client meetings; ensure Managed Services lifecycle delivery using ITIL, PMI, SCRUM, or hybrid methodologies.
