Customer Service Representative
Core
Primary point of contact for customers delivering support via phone, email, and chat while coordinating solutions with internal teams.
Role type
Customer Service Representative
Builds
Seamless customer experience and efficient multi-channel support
Domain
Construction tools and equipment retail
Deliverable
client delivery
Required skills
English (verbal and written), SAP proficiency, telephone etiquette, complaint resolution, data entry accuracy, cross-functional coordination
Responsibilities
Process inbound and outbound contacts across email, chat, and voice channels; manage customer complaints and ensure first-contact resolution; maintain accurate customer master data in SAP; promote digital and self-service sales channels; support field-based personnel with communication, lead generation, and site visit coordination; interface with Sales, After Market Service, Finance, Logistics, and Marketing departments.
