Operations Manager, FC
Core
Leading a fulfillment center operation handling 65k+ packages daily, managing 200+ associates and 7 managers to meet productivity and service level goals.
Role type
Senior Operations Manager (Fulfillment Center)
Builds
Fulfillment center operations delivering millions of products to customers globally
Domain
Logistics / E-commerce / Supply Chain
Required skills
Operations management, team leadership (200+ staff), data analysis, performance metrics management, process improvement, lean techniques, talent acquisition, employee engagement, stakeholder management, strategic planning, cost-benefit analysis
Preferred skills
MBA or Master's degree, experience with hourly workforces of 50+, advanced data analysis capabilities
Technologies
Industry practices and technologies for inbound management and operational excellence
Responsibilities
Manage 24/7 fulfillment environment for 65k+ packages; lead team of 7 managers and 200+ associates; drive operational goals and metrics; solve complex performance gaps; hire and develop top talent; present metrics to senior leadership; foster safety culture; establish workflows and SLAs; partner with finance for cost-benefit analyses
Seniority
Senior, hands-on IC with strategic oversight
