Customer Support Specialist
Core
First-line support specialist for a foodtech startup, handling post-onboarding customer issues via chat, email, and phone to ensure smooth software usage for restaurants and cafes.
Role type
Customer Support Specialist
Builds
orderBilly software (QR codes, ordering kiosks, take-away solutions)
Domain
Foodtech / Hospitality technology
Deliverable
client delivery
Required skills
Technical troubleshooting, multilingual communication (Dutch required, English/French preferred), documentation management, cross-functional collaboration, issue escalation, process improvement
Preferred skills
Knowledge of restaurant operations, problem-solving mindset
Technologies
orderBilly software, AI chatbot, internal knowledge base
Responsibilities
Act as the primary contact for customers post-onboarding; resolve technical and usage questions via chat, email, and phone; collaborate with AI and documentation to improve self-service options; escalate complex issues to product, development, or other teams; analyze recurring issues to drive product and process improvements.
Seniority
Individual Contributor