Lead Product Manager ITSM / ESM (m/w/d)
Core
Lead Product Manager for the ESM platform Servity, translating company vision into an outcome-oriented roadmap and driving implementation across releases.
Role type
Senior Product Manager (B2B Enterprise Software)
Builds
ESM platform Servity for IT and Enterprise Service Management
Domain
IT Service Management (ITSM) / Enterprise Service Management (ESM)
Deliverable
production ML models | product features
Required skills
Product management for complex B2B software, Strategic product development, ITSM/ESM and Service Management processes, Market analysis and competitive positioning, Technical understanding of platforms and integrations, Product discovery and stakeholder alignment, Pricing and packaging strategy, AI/LLM feature integration, Domain knowledge in Healthcare/Energy/Public Sector
Preferred skills
Experience in challenger/mid-market environments, Knowledge of competitors (ServiceNow, Matrix42, USU), Leadership experience or demonstrated leadership potential
Technologies
Servity, LLM-based features, Automation tools
Responsibilities
Define and prioritize the product roadmap for Servity, Observe market trends and competitor activities to drive product decisions, Act as the central interface between market, customers, consulting, support, sales, and development, Provide technical and strategic guidance on product decisions and requirements, Conduct structured product discovery via customer interviews and usage data, Balance product standardization with configurability and individual customer needs
Seniority
Senior, hands-on IC with strategic scope
