ACCOUNT SUPPORT MANAGER
Core
Orchestrate global logistics network to ensure customer KPIs, visibility, and data management for a large international client.
Role type
Senior Account Support Manager (Logistics)
Builds
Integrated information systems, shipment tracking reports, and data tools for global trade.
Domain
International logistics and supply chain management.
Deliverable
dashboards & analysis
Required skills
Data management, Excel, Power BI, BI reporting, visual storytelling, stakeholder communication, project cargo management, freight bill auditing, claims resolution.
Preferred skills
Account Management, Business Development.
Technologies
Power BI, Excel, BI reporting tools.
Responsibilities
Act as control tower for shipment milestone tracking and proactive reporting; collaborate with Account Managers to deliver excellent customer service; create and distribute data reports ensuring cost-efficient and compliant shipments; handle special requests including freight bill auditing and project cargo; align agreed KPIs with the customer; support flexible working hours for global coordination.
Seniority
Senior, hands-on IC
