Primary Care Physician Coordination
Core
Serve as the primary point of contact between the organization and Primary Care Provider (PCP) offices to ensure the seamless retrieval of critical patient documentation via high-volume outbound calling and meticulous tracking.
Role type
Healthcare operations coordinator (call center)
Builds
Patient documentation pipelines for healthcare organizations
Domain
Healthcare administration / Medical records management
Required skills
High-volume outbound calling, documentation verification, pipeline tracking, HIPAA compliance adherence, CRM proficiency, digital fax system usage, Microsoft Office/Google Workspace
Preferred skills
Healthcare or medical records experience, call-center operations background, professional telephone presence, time management for high-volume requests
Technologies
CRMs, task-management platforms, digital fax systems, Microsoft Office, Google Workspace
Responsibilities
Conduct high-volume outbound calls to PCP offices to verify patient status and contact details; confirm receipt of requests and coordinate corrections for incomplete forms; track pending documents and follow up until signed documentation is returned; document all interactions and status updates in the company system; maintain strict HIPAA compliance; meet productivity metrics and call volume targets