GBS Senior Manager - Analytics, Social Listening & Consumer Insights
Core
Lead Analytics, Social Listening & Consumer Insights function to turn data into actionable business recommendations for brand priorities and consumer experience.
Role type
Senior Manager, Analytics & Consumer Insights
Builds
Executive presentations and strategic recommendations connecting consumer signals with operational performance
Domain
Consumer Goods / Contact Center Operations / Social Listening
Deliverable
dashboards & analysis
Required skills
Strategic analysis, team leadership, data triangulation, executive storytelling, cross-functional partnership, impact projection
Preferred skills
Experience with large transnational operations, ability to challenge business assumptions
Technologies
Talkwalker, Salesforce, Sprout Social, Amazon Connect, Nichefire, Bazaarvoice
Responsibilities
Lead a team of 5 analysts, own Contact Center Analytics and Market/Consumer Insights branches, validate assumptions for improvement proposals, translate complex databases into business stories, partner with business leaders to convert insights into action plans, develop recommendations with monetary projections
Seniority
Senior, hands-on IC with team leadership
