Assistant General Manager Operations
Core
Overseeing overall operations and maintenance of a shopping mall property to ensure customer comfort and retailer support.
Role type
Senior operations manager (mall management)
Builds
Operational efficiency and service standards for mall facilities
Domain
Retail / Real Estate
Deliverable
product features
Required skills
Mall management, budgeting, stakeholder relationship management, vendor management, regulatory compliance, facility maintenance planning, revenue optimization, event execution, cost control
Preferred skills
Decision making, leadership, business planning
Technologies
None stated
Responsibilities
Develop and deploy mall management strategy and implement policies for parking, house-keeping, horticulture, pest control, and facade cleaning; Prepare and manage the overall operations budget; Maintain relationships with retailers and resolve their issues; Monitor leasing administration and adherence to store policies; Identify and empanel agencies for operational services; Ensure timely resolution of retailer complaints; Define service standards for engineering, housekeeping, and security; Establish parking guidelines to maximize revenue; Drive maintenance strategy for equipment and systems; Liaise with municipal authorities and regulatory bodies; Explore additional revenue streams; Execute events in coordination with marketing; Control costs through vendor management and value engineering.