(4081) IM Triage Engineer - Mid
Core
Manage the full lifecycle of incident tickets, prioritize issues, and coordinate problem resolution across technical teams to reduce Mean Time To Repair (MTTR).
Role type
Mid-level Issues Management Triage Engineer
Builds
Incident management workflows and reporting for automotive/infotainment systems
Domain
Automotive / Infotainment / Systems Engineering
Deliverable
dashboards & analysis
Required skills
Root cause analysis, log analysis, JIRA/Bugzilla/Rally, Agile methodologies, program management, feature engineering, system engineering, infotainment systems, CAN Bus
Preferred skills
Python scripting, automated testing, machine learning, data analysis, internal tool development, version control, object-oriented design
Responsibilities
Manage the complete lifecycle of tickets, verify ticket information completeness, prioritize incidents, route problems to appropriate teams, track ticket progress, audit tickets and cancellations, review priority changes, detect trends across programs, and report on identified trends.
Seniority
Mid-level, hands-on IC
