Student Experience & Events
Core
Lead resident experience and community life across 15 student residences by coordinating events, analyzing satisfaction, and representing the company at industry fairs.
Role type
Student Experience & Community Manager
Builds
Student community engagement programs and event calendars
Domain
Student housing / Hospitality
Deliverable
product features
Required skills
Event management, Customer experience (CX) management, Community coordination, Budget management, KPI tracking, Survey design and analysis, Focus group facilitation, Cross-functional collaboration
Preferred skills
AI tools usage, Driver's license
Technologies
Excel
Responsibilities
Coordinate activity managers across 15 residences to ensure a coherent event calendar; Collaborate with Residence Directors on key initiatives; Manage budgets for events and community actions; Track participation and satisfaction KPIs; Design and execute resident-facing events (welcome activities, tournaments, brand actions); Represent the company at national industry fairs; Lead customer satisfaction programs via surveys; Design and facilitate Focus Groups with residents; Translate resident insights into improvement initiatives
Seniority
Mid-level, hands-on IC