EAP Quality Assurance Officer MMH260916-2
Core
Ensure clinical development and service delivery quality through auditing, training, and protocol management for an EAP care centre.
Role type
Quality Assurance Officer (Clinical/Counselling)
Builds
Clinical service solutions and quality management systems for EAP clients
Domain
Human Resources / Employee Assistance Programs / Mental Health
Required skills
Clinical assessment, QA auditing, SOP review, protocol development, training needs analysis, service recovery, group therapy facilitation, crisis intervention
Preferred skills
Postgraduate qualification in Social Work or Psychology, HPCSA registration, clinical training experience, multilingual ability (including Afrikaans)
Technologies
Quality Management Systems, member satisfaction survey tools, safety behavioural risk assessment frameworks
Responsibilities
Monitor and evaluate clinical processes via QA auditing; Contribute to clinical protocol development; Manage clinical service function standards; Provide QA audit feedback to clinical staff; Identify and recommend targeted training interventions; Assist with service recovery tasks including complaints and escalation investigations; Facilitate client group therapy and debriefing sessions; Coordinate critical incident stress debriefs and safety risk assessments.