Customer Care Advisor
Core
Securing and expanding long-term business relationships with existing corporate customers in the German-speaking part of Switzerland through personal, first-level support.
Role type
Senior Customer Care Advisor (B2B Telecom)
Builds
Personalized support for corporate clients' mobile, internet, and fixed-line services
Domain
Telecommunications / B2B
Deliverable
client delivery
Required skills
B2B customer care experience, knowledge of modern communication technologies (SIP Trunk, vPBX, SD-WAN), MS Office proficiency, CRM/ERP system familiarity, fluent German (oral and written), negotiation skills
Preferred skills
French language skills, English or Italian language skills, experience in fleet management or account management contexts
Responsibilities
Manage a portfolio of existing business customers across Switzerland, handle incoming and outgoing inquiries via phone, email, and mail, advise customers on products and services, assist with billing and contract questions, resolve technical issues
Seniority
Mid-level, hands-on IC
