Walk In Drive on 18th to 20th Sep | Customer Service Associate (Non Voice Process)
Core
Handling inbound chat and voice calls for wire transfer customers to resolve inquiries and process orders.
Role type
Customer Service Associate (Non-Voice/Chat & Voice)
Builds
Customer support interactions for wire transfer services
Domain
Financial Services / Customer Experience
Deliverable
client delivery
Required skills
Inbound chat handling, Inbound call handling, Order processing, Customer issue resolution, English communication
Preferred skills
International voice experience, Night shift availability, Relocation to Noida
Technologies
None stated
Responsibilities
Perform inbound chat for wire transfer customers, Take inbound calls from customers, Answer inquiries and solve customer service issues, Process customer orders ensuring accuracy, Participate in continuous training sessions, Complete call sheets for escalations
Seniority
Entry-level / Fresher eligible