Customer Service Executive (1 Year Contract)
Core
Resolve customer queries and complaints via phone and email for financial services brands.
Role type
Customer Service Executive
Builds
Customer trust and satisfaction for premium rewards programs
Domain
Financial Services / Loyalty
Deliverable
client delivery
Required skills
Phone and email communication, complaint resolution, partner escalation handling, multitasking, Zendesk/Notion/Slack familiarity, English fluency
Preferred skills
Call center experience, Australian shift availability, web-driven environment exposure
Responsibilities
Resolve customer queries by phone and email, manage and resolve customer complaints, handle partner escalations, perform general administration and reporting
Seniority
Entry-level to Junior, individual contributor
Sourced via adzuna · Listed on CareerPlan, which tracks 882,000+ jobs from 20+ sources.