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Senior Case Manager

New Zealand💼 Full-time🗓 2026-09-19 → 2026-09-25

Core

Manage a portfolio of complex insurance claims, balancing customer outcomes with risk management and decision-making.

Role type

Senior Case Manager (Claims)

Builds

Tailored support and rehabilitation plans for customers

Domain

Insurance / Health Claims

Deliverable

client delivery

Required skills

complex claims management, stakeholder engagement, claims assessment, policy interpretation, risk management, fraud investigation

Preferred skills

managing high-risk/disputed claims, presenting recommendations, influencing complex decisions

Responsibilities

Deliver timely decisions on complex claims, build trusted relationships with customers, develop rehabilitation plans, collaborate with medical providers and financial institutions, identify and manage risks/fraud, contribute to continuous improvement initiatives

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