Private Customer Support Expert Real Estate (w/m/d) | 80–100% | Hybrid | Zürich
Core
Handling complex, escalated, and cross-domain customer cases for Flatfox, Homegate, and ImmoScout24 while developing decision logic and processes.
Role type
Senior Private Customer Support Expert (Real Estate)
Builds
Unified, customer-oriented, and legally secure support operations for real estate platforms
Domain
Real Estate / Customer Support
Deliverable
dashboards & analysis
Required skills
Complex case resolution, Decision logic development, Process improvement, AI solution implementation, Legal collaboration, Quality assurance
Preferred skills
Team leadership, Product collaboration, Risk analysis
Responsibilities
Analyze recurring error sources to derive sustainable process and product improvements; Build and develop new AI-supported support solutions with Product and Engineering; Provide expert support to Senior Support Agents on complex cases and quality questions.