Senior CRM Product Manager
Core
Senior Product Manager accountable for the day-to-day leadership of the firm's CRM platform, ensuring commercial value, adoption of sales methodology, and growth priorities through consistent usage and reliable data.
Role type
Senior CRM Product Manager
Builds
Microsoft Dynamics 365 CRM platform
Domain
Professional services / Accounting
Required skills
CRM product management, Microsoft Dynamics 365 expertise, structured delivery governance, operational performance management, stakeholder influence, adoption strategy, data quality alignment
Preferred skills
Data Office partnership experience, professional services organization experience
Technologies
Microsoft Dynamics 365, Azure DevOps, ServiceNow, Monday.com, Power BI
Responsibilities
Partner with Product Owner to shape vision and roadmap; Establish and run cross-functional taskforce for backlog management; Partner with Tech Lead on sprint planning and releases; Own operational performance and provide monthly product performance pack; Sponsor adoption strategy and training plans; Partner with Data Office to align data standards; Represent CRM across ERP/Product Network; Lead and develop CRM Business Operations team
Seniority
Senior, hands-on IC
