Nederlandstalige Klantadviseur Retentie Odido
Core
Retention advisor handling inbound calls from customers threatening to cancel or questioning their subscription plans.
Role type
Customer retention advisor
Builds
Retention solutions and customized offers to prevent churn
Domain
Telecommunications
Deliverable
client delivery
Required skills
Active listening, problem-solving, negotiation, empathy, commercial insight
Preferred skills
Experience in customer retention, telecommunications industry knowledge
Responsibilities
Listen to customer concerns, identify reasons for churn, propose tailored solutions or offers, close retention deals
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