Klantenservice medewerker - Odido Zakelijk Tech
Core
First point of contact for Odido's business customers, resolving technical issues, installations, and billing inquiries via phone.
Role type
Customer service specialist (business tech)
Builds
Customer support for business internet, phone, and technical services
Domain
Telecommunications / Business Services
Deliverable
client delivery
Required skills
Active listening, problem-solving, technical affinity, calm under pressure, empathy
Preferred skills
Prior customer service experience, MBO 4 work level
Technologies
None stated
Responsibilities
Answering customer calls regarding internet, outages, installations, and phone subscriptions; resolving billing and contract questions; collaborating on service improvements
Seniority
Entry-level / Junior
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