Medewerker Customer Support
Core
First point of contact for customers via phone and email, handling ad-hoc tasks to support the link between customers, partners, sales, and finance.
Role type
Customer Support Specialist
Builds
Payment solutions for SMEs and hospitality
Domain
Financial services / Payment processing
Deliverable
client delivery
Required skills
Customer service, troubleshooting, administrative processing, order management, inventory management, logistics coordination
Preferred skills
Payment services affinity, technical insight, problem-solving, commercial mindset, self-management
Technologies
None stated
Responsibilities
Answering customer questions, installing cash dispensers, resolving malfunctions, delivering new cash dispensers, processing new orders and contract changes, handling return requests, processing invoice questions, handling complaints, scheduling deliveries with courier services, optimizing internal work processes, managing stock
Seniority
Individual Contributor