Customer Account Management, Senior (French or Italian speaker)
Core
Senior Account Manager responsible for protecting and growing TraceLink's Track & Trace customer relationships, driving commercialization of Agentic Business Processes (ABP), and managing executive-level sales strategies for life sciences and healthcare clients.
Role type
Senior IC enterprise account manager (outside sales)
Builds
Track & Trace Agentic Business Process (T&T ABP) commercialization, compliance solutions, and supply chain digital transformation services
Domain
Life sciences, healthcare, supply chain, regulatory compliance
Required skills
executive relationship management, complex account portfolio management, MEDDPICC qualification, pipeline development, forecasting, renewal strategy, commercial planning, stakeholder engagement (C-suite, compliance, supply chain, IT), strategic account reviews
Preferred skills
experience in outside sales/field-based roles, knowledge of serialization and compliance operations, ability to partner with Supply Chain ABP teams, proficiency with AI-powered sales platforms
Technologies
WISE (AI-powered Sales assistant), CRM systems
Responsibilities
Execute field-based account strategies with regular on-site customer visits; Lead in-person executive sessions including Customer Operational Reviews (CORs) and Executive Business Reviews (EBRs); Develop and execute long-term account plans to maximize recurring revenue and commercial growth; Identify, qualify, and close expansion opportunities for Track & Trace and compliance products; Maintain accurate forecasts and pipeline hygiene within CRM; Partner with Supply Chain ABP teams to coordinate unified commercial strategies; Proactively identify and resolve customer health risks to protect recurring revenue.
Seniority
Senior, hands-on IC
