EDGE Graduate Programme - Premier Support Associates (on-site)
Core
Provide client support via chat, email, and calls for a legal technology platform, assisting users with login, navigation, and system tasks while managing account requests.
Role type
Entry-level client support associate
Builds
Client support interactions and account management requests for a legal tech platform
Domain
Legal technology / eDiscovery
Deliverable
product features
Required skills
Client communication, problem-solving, digital literacy, active listening, logical thinking, flexibility, patience, empathy
Preferred skills
None stated
Technologies
Microsoft Windows, Microsoft 365 (Excel, Word, PPT)
Responsibilities
Answer client questions via chat, email, and phone regarding system login and navigation; Train clients on system usage and advanced features; Fulfill account creation and project access requests; Identify issues requiring escalation
Seniority
Graduate / Entry-level
