Executive: Strategic Customer Programme Management
Core
Leading and governing strategic customer programmes, including RFPs, bids, contract renewals, and recovery initiatives to protect revenue and SLA outcomes.
Role type
Senior IC programme management executive
Builds
Strategic customer delivery plans and governance frameworks
Domain
Telecommunications / Enterprise Services
Required skills
Programme governance, Executive reporting, RAID management, Risk management, Stakeholder alignment, Commercial judgement, Recovery planning, Contractual management, Business case formulation, Cross-functional coordination
Preferred skills
Experience in fibre/high-capacity services, Managed services, Carrier environments, Hyperscale environments, Postgraduate qualification
Technologies
PMP, PRINCE2, MSP, MoP
Responsibilities
Establish and improve the Strategic Customer Programme Management framework for RFPs and customer programmes; Monitor programme performance against commitments, business cases, and SLAs; Coordinate activities across Commercial, Finance, Legal, Engineering, and Operations teams; Lead and develop the Strategic Customer Programme Management team; Define governance requirements and approval routes for strategic programmes.
Seniority
Senior, hands-on IC