Deputy General Manager - Operations
Core
Lead site operations and facility management for commercial office spaces, ensuring client satisfaction and smooth building functionality.
Role type
Senior IC operations manager (facility management)
Builds
Operational excellence in commercial property facilities
Domain
Real Estate / Commercial Facility Management
Required skills
Strategic decision making, Client management, Preventive maintenance planning, Manpower management, Safety compliance, Budgeting, Vendor management, Emergency response, Team coaching, Regulatory liaison
Preferred skills
Hospitality industry experience, Safety/Fire/ISO certifications, Finance background, PG/Masters degree
Technologies
HVAC systems, Electrical systems, Fire fighting systems, DG Sets, Pumps, M&E Services
Responsibilities
Hold site leadership role and take strategic decisions for facility management; Monitor and design processes for commercial office operations; Ensure service delivery and smooth running of premises; Manage M&E services, cleaning, waste management, security, and food court operations; Address emergency breakdowns and ensure equipment uptime; Provide technical advice on building operations and energy management; Track and resolve client service requests and complaints; Manage vendor contracts and AMC negotiations; Liaise with government bodies for regulatory compliance; Coach and develop property-level teams; Enforce health and safety legislation.
Seniority
Senior, hands-on IC