Customer Resolution Advisor - Balclutha
Core
Resolve customer enquiries and complaints, investigate complex issues, and drive continuous improvement for an electrical distribution business.
Role type
Customer Resolution Advisor
Builds
Customer trust and confidence while supporting service delivery improvements
Domain
Utilities / Electrical distribution
Deliverable
client delivery
Required skills
Complex problem solving, Root cause analysis, Data analysis, Stakeholder coordination, Conflict prioritization, Integrity
Preferred skills
Network/utility/electrical industry experience
Responsibilities
Manage and resolve customer enquiries and complaints, Investigate complex customer issues and coordinate solutions, Conduct root cause analysis, Analyse customer feedback and complaint data, Build strong working relationships across the business, Support projects enhancing customer experience
Seniority
Mid-level, hands-on IC