Customer Services Officer
Core
Frontline customer service and administrative support for a local council, handling enquiries, payments, and facility upkeep.
Role type
Customer Services Officer
Builds
Customer service interactions, administrative records, and local tourism promotion
Domain
Local government / Public administration
Deliverable
client delivery
Required skills
Verbal and written communication, Customer service, Cash handling, Conflict resolution, Problem-solving, Local knowledge
Preferred skills
Local government experience, Conflict management, Regional knowledge
Responsibilities
Respond to enquiries in person, by phone, and via email; Provide accurate information for onsite services; Perform cashiering duties including receipting payments and balancing tills; Support administrative processes including dog registrations, rates, and library services; Share local knowledge with visitors; Assist with general cleaning and facility upkeep.