Customer Resolution Advisor - Queenstown
Core
Resolve customer enquiries and complaints, investigate complex issues, and drive continuous improvement initiatives for an electrical distribution business.
Role type
Customer Resolution Advisor
Builds
Customer trust and confidence through effective problem-solving and service delivery
Domain
Utilities / Electrical distribution
Deliverable
client delivery
Required skills
Complex problem-solving, root cause analysis, data analysis, stakeholder coordination, prioritization, adaptability
Preferred skills
Experience in network, utility, or electrical industries
Responsibilities
Manage and resolve customer enquiries and complaints, investigate complex customer issues and coordinate solutions, conduct root cause analysis, analyse customer feedback and complaint data, build strong working relationships across the business, support projects enhancing customer experience