Customer Care Consultant (12 - Month Contract)
Core
Provide customer service and claims support for travel insurance and medical assistance to customers and partners via phone, email, and chat.
Role type
Customer Care Consultant
Builds
Travel insurance policies and medical assistance services for global travelers
Domain
Travel insurance and financial services
Deliverable
client delivery
Required skills
Omni-channel contact center experience, CRM and telephony systems proficiency, problem-solving, verbal and written communication
Preferred skills
Travel industry experience, financial services experience, Microsoft Office skills, typing speed 60-80 wpm
Responsibilities
Handle enquiries regarding policy coverage, administration, medical conditions, and claims; Register and resolve customer complaints within compliance framework; Maintain accurate records using digital support systems; Participate in Quality Improvement activities
Seniority
Individual Contributor