Specialist Services Coordinator
Core
Coordinate access to vision and hearing-related equipment and services for disabled people and their families in New Zealand.
Role type
Specialist Services Coordinator (Eligibility & Customer Service)
Builds
Access to assistive equipment and services for disabled individuals
Domain
Disability support services / Social services
Deliverable
client delivery
Required skills
Eligibility assessment, application processing, customer service, data integrity, stakeholder coordination, compliance review, audit execution, process improvement
Responsibilities
Assess eligibility and process applications for vision and hearing equipment; respond to customer enquiries; review applications for compliance; maintain accurate records; conduct audits and reporting; collaborate with internal and external stakeholders; contribute to process improvement initiatives.