Klantcontact medewerker Obvion Heerlen
Core
First point of contact for mortgage customers and advisors, handling inquiries via phone, email, chat, and social media to provide solutions and explain mortgage changes.
Role type
Customer service representative (mortgage)
Builds
Customer support interactions and mortgage administration for Obvion Hypotheken
Domain
Financial services / Mortgage lending
Deliverable
client delivery
Required skills
Communication, empathy, numerical insight, problem-solving, administrative processing, cross-department collaboration
Preferred skills
Wft Basis and Wft Hypothecair Krediet certification, HBO level education
Responsibilities
Answering content-related questions about mortgages and linked insurance, informing customers about changes like extra repayment or refinancing, explaining consequences for monthly costs and penalties, processing and verifying customer data and documents, identifying improvement opportunities, collaborating with other departments
Seniority
Entry-level to mid-level IC